Electronic health records are rich with personal information about patients such as social security numbers, banking information, addresses, relatives’ names, patient’s age, medications, medical visits, and diagnoses. For these reasons, hackers have focused on stealing medical records, looking for the amount and type of data stored while taking note of the security measures in place. An alarming 41,335,889 patient records were leaked during breaches in 2019 alone.
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COVID-19 laid bare the striking gaps in our healthcare industry. As we move into a recovery phase with ongoing but (hopefully) lower infection rates, leaders who can identify and gain the necessary skills to lead their organizations through this period will find…
Read MoreWhile effective leaders learn to manage stress as they make decisions and motivate employees, they still experience emotional and physical stress, especially during the pandemic. However, when leaders make room for healthy mental care for themselves, it allows them to take on crises and challenging situations with resilience and demonstrates their value on mental well-being.
Read MoreHybrid work environments are necessary now and in the future, and different leadership skills are essential to organizational success. Leaders must establish goals, drive collaboration, monitor progress, balance behavioral conflicts, and manage information sharing in person and remotely.
Read MoreQuiet quitting is the pursuit of doing the bare minimum at work as popularized on TikTok. In essence, you do exactly what is required of you without contributing more or trying to climb the corporate ladder. It isn’t a movement to be lazy as much as it is a movement to reach a healthy work-life balance.
Read MoreRemote workers have experienced a rise in microaggressions, limitations to career advancement, lack of clear work expectations, and even exclusions, purposeful or accidental, from important meetings and discussions. These limitations go beyond simple office social drama.
Read MoreIn the pandemic and post-pandemic era, volatility may be the new norm. A crisis-ready leader and culture empowers teams and strengthens a company within its industry. Crisis leadership is the process by which a company recovers from an event, the strategies it implements, and the ability of its employees to weather the situation.
Read MoreApologies are necessary in every relationship to free us from dismal feelings of shame and guilt. However, apologies by executives on behalf of themselves or their organizations are increasingly more important with the added visibility of social media coverage. Failing to apologize can diminish and eventually dissolve a relationship, but timely apologies can create goodwill and repair damage.
Read MoreWhile the American Nursing Association (ANA) and other healthcare organizations recognize movement towards anti-discriminatory behaviors in healthcare, only total elimination of discrimination is the acceptable resolution. Discrimination occurs when a patient is treated unfairly, unfavorably, or unjustly due to a particular characteristic like race, gender, age, or religious viewpoint.
Read MoreRaDonda Vaught’s recent guilty verdict for criminally negligent homicide ripped through the healthcare industry, especially the nursing community, already burdened by staffing shortages and the pandemic. Staffing shortages and pandemic burnout have led to increased stress and demoralization, which has been known to increase the likelihood of medical error.
Read MoreThe main purpose of change management is to develop a set of processes and practices that drive change while minimizing negative impacts.
Read MoreThe pandemic has shown that leaders at all levels need to be masters of change management. In health care, change management takes on a whole new twist in which leaders are typically physicians, executives, directors, and managers. In these cases, change management training is imperative, but rarely standard.
Read MoreFor decades leaders could ignore minor infractions and incivility without upsetting their workforce, but with the pressure placed on employees from the pandemic, leaders are now being called upon by employees to address these behaviors head-on. A recent McKinsey report showed incivility has doubled in the last two decades preceding COVID-19, with 95% of workers reporting they consistently experience incivility at work. Yet, only 9% of the employees report the experiences to HR or their team leaders.
Read MoreStakeholder management can be described as a collection of actions and interventions that seek to include key stakeholders in decisions as well as the implementation of strategies. These efforts include communication, bridge-building, early collaboration, shortened feedback loops, and transparency.
Stakeholder involvement assists leaders in making better decisions and more effectively deploying implementation efforts. Stakeholder consensus is a decision-making process in which affected parties (stakeholders) seek to reach agreement on a course of action. In a consensus process,
Read MoreIn May of 2020, early warning signs of mental health struggles and lack of support complaints surfaced from all levels of the healthcare industry. It is likely that these mental health issues were already present long before we experienced the crisis of the pandemic. Nearly 18 months later those warning cries have led to reports of severe mental health struggles and healthcare workers leaving the industry permanently, with our younger members more apt to leave.
Read MoreInnovation begins at the hiring stage. Hire for empathy, creativity, and diversity, as research shows empathy is important for a culture conducive to innovation. Moreover, empathy should be made into a corporate value. In doing so, employees stretch beyond doing what the right thing to do is and move into what the needed thing to do is.
Read MoreSenior leadership cannot afford to live in silos anymore, but instead they need to be open to the experts they have hired. With teams becoming increasingly cross-functional and traditional company hierarchies falling to the wayside, the C-Suite needs to be open to functional team ownership and open conversation. When they do, C-Suite collaboration oftentimes leads to higher growth expectations. Consider the rapidly shifting market, an integrated leadership team helps the company stay agile and profitable for the long-term and a non-siloed approach helps create and maintain follow-ship which is key to influential leadership and company engagement.
Read MoreOpportunities for non-clinical healthcare workers rise as they become increasingly valuable to patient engagement and care coordination. As COVID-pressures strain the clinical practices and resources, additional responsibilities will migrate to non-clinical staff members to pursue efficiencies and cost savings.
Read MoreThe economic volatility, social injustices, and globally polarizing issues caused by the pandemic make it difficult for leaders to plan and strategize. This pandemic effect has been an even more disruptive force in healthcare. However, the pandemic crisis avails healthcare leaders of many opportunities. Urgency and necessity give leaders the latitude to prioritize and implement strategies and organizational changes in unprecedented ways.
Read MoreHealth outcomes data and practices can be viewed as an umbrella term for integrating the best available research in the clinical practice, considering patient characteristics and preferences, organizational culture, and the enterprise mission. In essence, evidence-care protocols are those that clinical leaders recommend and support with evidence.
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